We operate an appointment system for all doctors and nurses at all 3 surgery sites. Appointments can be made at the desk or by telephone or by the on line booking if you have registered to use it.
We will try to fit you in with your preferred doctor whenever possible, but please remember that because we have 3 sites your usual doctor may not be available for a few days . we offer patients the opportunity of a booked telephone appointment with a G.P. as an alternative to a face to face appointment.
If you believe your problem is urgent, we will try to ensure that you are able to see the most appropriate clinician (not necessarily a doctor) on that day. At Baslow Road and York Road Surgeries we have same day or next day appointments with an Advanced Nurse Practitioner who specialises in treating minor illness. at Baslow Road we also operate a telephone triage system each morning (until 10.30am). The receptionist will take brief details and recommend the most appropriate clinician to see or speak to. If the duty G.P. / Triage G.P. rings you back, please be available as we are unable to leave messages on answer machines. Depending on your problem they could ask you to attend surgery that day or deal with the problem over the telephone. If asking for a call back please ensure we have your correct contact details. Please note that we do not provide Walk – In Services at our surgeries and only ask for an urgent consultation if you have a problem that really cannot wait.