Complaints and suggestions

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the Practice please let us know. We take complaints very seriously.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Details are contained in our Practice complaints leaflet which is available from the Practice Manager.

Derek Roe, the Practice Manager will be happy to give you any further information. He can be contacted by telephone, or if you prefer by writing. Our aim is to give the highest possible standard of service. We will try to deal promptly with any problems that may occur and welcome your suggestions as to how we can improve our service.

The Practice Manager                                                                                       
Baslow Road & Shoreham Street Surgeries                                                           
148 Baslow Road                                                                                          
S17 4DR